Refund policy

Returns & Refunds Policy
Goose & Co Powersport (Pty) Ltd
Effective Date: 17 April 2025

1. Overview
We want you to be completely satisfied with your purchase. If for any reason you are not, Goose & Co offers customers the option to return eligible products within 7 days of receipt, in accordance with the Consumer Protection Act (CPA) of South Africa.

2. Return Eligibility
To qualify for a return:

  • The item must be returned within 7 calendar days from the date of delivery.

  • It must be unused, undamaged, and in its original packaging, including all accessories, tags, and manuals.

  • Proof of purchase (order number or receipt) must be provided.

Goose & Co reserves the right to reject a return if the item does not meet the above criteria.

3. Non-Returnable Items

  • Custom or personalised products

  • Gift cards or vouchers

  • Items marked as “Final Sale”

  • Used or fitted parts, unless defective

4. Return Costs
All return shipping costs are the responsibility of the customer. We recommend using a trackable courier service, as Goose & Co cannot be held liable for lost or undelivered return parcels.

5. Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 7–10 business days using the original method of payment. Please note that shipping fees are non-refundable.

6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.

7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery at davidgoosen@live.co.uk with your order number and clear photos of the issue. We’ll work to resolve it as quickly as possible.

8. Contact Us
For all return-related queries, please contact:
Email: davidgoosen@live.co.uk

All return policies are subject to and governed by the laws of the Republic of South Africa.